PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
By accessing or using Mistymuse.com, you agree to be bound by the following terms and conditions. These apply to all users, including individual customers, wholesalers, international importers, and white-label partners. If you do not agree, please do not use our site.
About Mistymuse
Mistymuse is a global fragrance and wellness brand offering:
- Retail and direct-to-consumer fragrance products
- Custom white-labeling solutions for businesses
- Wholesale partnerships for bulk and resale opportunities
- Import and export capabilities across countries
These terms apply to all services provided through www.mistymuse.com.
Returns and Refunds
General Customers
We strive to deliver exceptional quality. If a product does not meet your expectations, returns are accepted under the following conditions:
- Items must be unused and in their original packaging.
- Products must not have been opened, modified, or tampered with.
- Return shipping costs are the customer’s responsibility.
- Original shipping charges are non-refundable.
Refunds will be issued once we receive and inspect your return, either to your original payment method or as store credit, based on your preference.
Wholesale / White Label / B2B
All wholesale, bulk, and white-label orders are final sale unless:
- Items arrive damaged in transit.
- There is a fulfillment error on our part (wrong product, quantity mismatch, etc.)
In such cases, photographic proof is required within 3 days of delivery, and our team will assist with an exchange or credit.
Incorrect or Damaged Items
If You Received the Wrong Item
Please email us the following:
- Your Order ID or Invoice Number
- The incorrect item’s name, quantity, and product code
- Clear photos of the incorrect item(s)
If verified, we will arrange for a return and send the correct item, issue store credit, or process a refund if the item is unavailable.
If You Received Damaged Goods
Please share the following within 7 days of delivery:
- Order ID or Invoice Number
- Product details
- Clear photo(s) showing the damage
Once reviewed, we will process an exchange or credit. For severe shipping damages, we may ask you to file a claim with your delivery carrier (e.g., UPS, FedEx, USPS).
International Orders
Mistymuse proudly serves global clients as an importer/exporter and white-label partner.
- All international sales are final.
- Customs duties, taxes, and any additional fees are the responsibility of the buyer/importer.
- Please ensure your country permits the import of fragrance products before placing an order.
We provide documentation to facilitate customs clearance but are not liable for delays or refusals by foreign authorities.
Wholesale and White Label Clients
Mistymuse offers scalable solutions for:
- Retailers and distributors
- Hospitality & wellness brands
- E-commerce entrepreneurs
- Corporate gifting
By engaging in wholesale or private-label partnerships, clients agree to additional terms outlined in our Wholesale Agreement or White Label Contract, provided separately during onboarding.
Copyright and Trademarks
All content on Mistymuse.com—including logos, graphics, product descriptions, text, and images—is the intellectual property of Mistymuse. Unauthorized use or reproduction is strictly prohibited.
Clients using our white-label service may only use Mistymuse assets if contractually agreed in writing.
Disclaimer of Warranties
This website and its content are provided “as is” without warranty of any kind. We do not guarantee uninterrupted access, error-free functionality, or that any content is complete, reliable, or current.
To the fullest extent permitted by law, Mistymuse disclaims all warranties, express or implied.
Limitation of Liability
Mistymuse will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:
- Your use or inability to use the site
- Product misuse or allergic reactions
- Delays due to international customs or courier services
Some states or jurisdictions do not allow the exclusion or limitation of certain damages, so some limitations may not apply to you.
Typographical or Pricing Errors
In the event of a pricing error or product misrepresentation, we reserve the right to cancel or refuse any order—even after payment has been processed. A full refund will be issued where applicable.
Termination of Use
Mistymuse may, at its sole discretion, suspend or terminate your access to the site or services at any time without prior notice if you violate these Terms.
Jurisdiction and Governing Law
These Terms shall be governed by the laws of the State of California, USA. Any legal proceedings must be filed in the state or federal courts of Los Angeles County, California.
For international import/export disputes, international arbitration may be considered where appropriate.
User Conduct
You agree not to:
- Harass or threaten others
- Upload unlawful, obscene, or defamatory content
- Impersonate Mistymuse staff or affiliates
- Use the site for spam, solicitations, or unauthorized advertising
We reserve the right to remove any content or user that violates these standards.
Indemnification
You agree to indemnify and hold Mistymuse, its affiliates, employees, and agents harmless from any claim or demand—including reasonable attorney’s fees—arising from your breach of these Terms or your misuse of the website or its services.
Third-Party Links
This site may include links to third-party websites. Mistymuse is not responsible for their content, security, or privacy practices. Access them at your own risk.
Contact Us
For general inquiries, wholesale or white-label collaborations, returns, or product concerns, contact us at:
📧 mistymusefragrance@gmail.com
📞 +91-7588921888
🌐 www.mistymuse.com